Frequently Asked Questions
Everything you need to know about your Khy experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the United States. International delivery times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be final sale.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. Our collections are designed to fit true to size unless otherwise noted in the product description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel your order within 30 minutes of placement; after that, we are unable to make modifications.
Do you restock sold-out items?
Many of our pieces are released in limited quantities. While we don't always restock every item, you can sign up for notifications on the product page to be alerted if it becomes available again.